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Service information of products with exclusive service agreements. Products Purchased from Retailers in These Countries can be Serviced:Įxclusive International Service: Please see below for Horizon is not responsible for items lost or damaged in These areas and will return the item to the sender at the sender’sĮxpense. Horizon will not repair any products purchased outside of For service and repair issues outside of theseĪreas, please contact the retailer or store where your product was International shipping, provided the product is compliant in the country Service for proprietary and exclusive-brand products purchased fromĪuthorized Horizon dealers and to countries, Horizon offers Products Purchased from Retailers: Horizon provides
#Service center horizon hobby manual
Refer to your product manual for service contact information. Products Purchased in the European Union or Horizon Hobby – Of the US that are cleared for service, the Customer is responsible forĪll brokerage fees, duties, and taxes associated with the service and If you live outsideīefore sending in any product for repair to ensure we are able to repairĪnd send your product back to you. Provides service for proprietary and exclusive-brand products purchasedįrom this website by consumers in the United States. Predator*, RocHobby*, OS Engines*, DLE*, Vaterra, and Zenoah*. RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*,
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Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida,ĭuratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, Horizon Hobby, LLC Service Terms & Conditions (Subject to Change
#Service center horizon hobby how to
įor information on how to ship regulated or Hazardous items by FedEx, please visit. Department of Transportation’s Pipeline and Hazardous Materials Safety Administration (PHMSA) may be found online at. Horizon Hobby, LLC is not responsible for any collateral damage resulting from improper shipping and reserves the right to charge the shipper for proper disposal of any of the above items. Never ship containers filled with flammable or combustible liquid or items or materials that have been in contact with flammable or combustible liquids to Horizon. Shut-off valves, if present, must be in the closed position, and all fuel tank caps or closures must be securely in place.
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The engine, gas tank, and fuel lines must be free of any gas and/or gas residue. Do not send loose batteries or batteries packed with equipment back to Horizon.Īny kit or engine powered by flammable gas or nitro fuel must be thoroughly emptied and purged. Lithium-ion battery-powered equipment and/or devices must have the batteries removed prior to shipping unless the battery is installed in the device and protected from short-circuit. Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur. Horizon Hobby representative will contact you for payment.Īny equipment returned for product service purposes, warranty inspection, or repair, must comply with all Federal shipping regulations, including but not limited to the U.S. If a charge is associated with your service, a Please Note: Do not include credit card information
If you have any questions, please contactīy submitting this service request form, you are agreeing to the Horizon Service Center will email you with the details of the status of your Through the use of a unique service request number. Service request will allow you to check on the status of your product The Horizon Hobby, LLC Service Center (see address above). Print the service repair form and ship it, along with your product, to To expedite the service of your product, please follow the directionsįor the online service request below. Submit a Product for Repair or Warranty Determination
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